About this policy

Mara Enkopang Safaris is the organisation responsible for personal information submitted through this website. This policy applies to maraenkopangsafaris.com, our contact and tour-enquiry forms, and related communications. It does not govern third-party websites reached through our links.

Information we collect

We collect information you choose to provide when making an enquiry or contacting us. Depending on the form, this may include:

• Your name, email address, telephone or WhatsApp number, and country of residence.
• Preferred dates, number of travellers, travel style, accommodation preferences, dietary needs, mobility considerations, and other information included in your message.
• Technical data such as IP address, browser type, device information, referring pages, and basic website activity where supplied by our hosting, security, or analytics tools.
• Records of our correspondence and the arrangements needed to prepare or deliver a requested itinerary.

Please do not submit passport details, payment-card information, or sensitive medical information through a general enquiry form. We will request essential booking information through an appropriate channel when it is needed.

How we use your information

We use personal information to answer enquiries, prepare quotations and itineraries, arrange requested travel services, provide customer support, maintain business records, protect the website from spam or abuse, and meet applicable legal or accounting obligations. We do not sell your personal information.

Where applicable, our use is based on your request for services, the steps needed to fulfil a booking, our legitimate interest in operating and securing the business, your consent, or a legal obligation.

Who may receive your information

We share only what is reasonably necessary with trusted parties involved in your request or trip. These may include accommodation providers, guides, transport operators, park or activity providers, payment or accounting providers, website hosting and email providers, and professional advisers. We may also disclose information where required by law or to protect people, our business, or our legal rights.

Some service providers or travel suppliers may operate outside your home country. Where information is transferred internationally, we take reasonable steps to use reputable recipients and appropriate safeguards for the circumstances.

Cookies, translation and external services

The website may use essential cookies for security, forms, preferences, caching, and normal site operation. Optional analytics or translation services may receive limited technical information needed to provide their features. The language selector is provided through GTranslate, and links to services such as Tripadvisor take you to third-party websites with their own privacy and cookie policies.

You can control many cookies through your browser settings. Blocking essential cookies may affect forms or other site functions.

Retention and security

We keep enquiry and booking information only for as long as reasonably necessary to respond, provide services, keep required business records, resolve disputes, and satisfy legal obligations. Retention periods vary according to the type of record and the status of an enquiry or booking.

We use reasonable administrative and technical measures—including access controls, form validation, spam protections, and secure transmission—to protect information. No internet service can guarantee absolute security, so please contact us promptly if you believe your information has been misused.

Children’s information

Our website is intended for adults planning travel. A parent, guardian, or authorised group organiser should provide information about a child only when it is necessary for travel arrangements. We do not knowingly invite children to submit enquiries directly.

Your choices and rights

Subject to applicable law, you may ask us to provide access to personal information we hold about you, correct inaccurate information, delete information we no longer need, restrict or object to certain use, or withdraw consent where processing depends on consent. Some records may need to be retained for legal, safety, or contractual reasons.

To make a request, email us using the address below. We may need to verify your identity before acting on it.

Changes to this policy

We may update this policy when our website, services, or legal obligations change. The latest version will appear on this page with a revised update date.

Contact us

Questions or privacy requests can be sent to info@maraenkopangsafaris.com or discussed by phone on +254 722 643 429. Please include enough detail for us to understand and respond to your request.